Legal
Privacy Policy
Ingram Heirloom Co. (operated by Ingram Studio LLC, Olive Branch, Mississippi) respects your privacy. This policy explains what we collect through ingramheirloomco.com, why we collect it, and how we handle it.
Information we collect
We collect information you choose to send us, including:
- Contact form: name, email, optional phone number, and your project description.
- Project intake: the same contact details, project preferences (type, size, wood, finish, timeline, budget), notes, and any inspiration photo or link you provide.
- Technical data: standard server and security logs (for example approximate IP address, user agent, and timestamps) used to operate and protect the site. We do not use advertising cookies or third-party marketing trackers on this site today.
How we use information
- To respond to inquiries and discuss custom furniture commissions.
- To generate an internal project brief and a non-binding ballpark estimate (including limited use of Amazon Bedrock AI to help structure that brief).
- To email you and our shop about your request.
- To keep the website secure and working reliably.
We do not sell your personal information.
AI-assisted intake
If you use Start Your Project, images and text you submit may be processed by Amazon Web Services (including Amazon Bedrock) solely to help describe the project and produce a ballpark range for our review. Outputs are estimates only; final pricing comes from Ingram Heirloom Co. after design review.
Who we share with
We use trusted processors to run the site and email: Amazon Web Services (hosting, storage, email via Amazon SES, and AI processing where applicable). They process data on our behalf under their terms. We do not share your information with unrelated third parties for their marketing.
Retention
- Inquiry emails are retained in our inbox as needed to serve your request.
- Uploaded inspiration images are stored temporarily (raw uploads typically expire within about one day; processed copies within about 30 days) unless we keep a copy in email correspondence about your project.
Your choices
To access, correct, or ask us to delete personal information you sent through the site, email hello@ingramheirloomco.com. California residents may also request to know or delete personal information we hold about them, subject to applicable law.
Children
This site is intended for adults interested in commissioning furniture. We do not knowingly collect information from children under 13.
Changes
We may update this policy as the site evolves. The “Last updated” date above will change when we do.
Contact
Ingram Studio LLC / Ingram Heirloom Co.
Olive Branch, MS
hello@ingramheirloomco.com